Frequently Asked Questions (FAQ)

No. Eventix is designed to be user-friendly. Basic knowledge of hosting (cPanel), database creation, and file upload is enough. No advanced Laravel knowledge is required for normal usage.

You can change the backend primary color from Admin Panel → Settings → theme / Theme Settings.

Important: After saving, clear the application cache to ensure changes apply everywhere.

General settings such as site name, timezone, currency, and language can be configured from Admin Panel → Settings → General.

Remember: Make sure to save changes and refresh the page to see updates.

Payment gateways can be configured from Admin Panel → Settings → Payments.

Enter the required API keys or credentials provided by your payment provider and enable the gateway.

Check the following:

• Payment gateway is enabled and active in settings
• Payment gateway credentials are correct
• Currency matches the gateway requirements
• Test mode vs. live mode configuration

If the issue persists, check the Laravel log file in storage/logs.

If emails are not sending:

• Check Mail Settings in Admin Panel
• Verify mail credentials in .env
• Ensure the correct mail driver is selected
• Test SMTP credentials

After changes, clear the cache and restart the queue (if used).

Yes. Notification and email templates can be edited from Admin Panel → Settings → Notification Templates.

You can customize subject lines and message content safely.

Eventix does not allow ticket quantity to be 0 or unlimited by design. Each ticket type must have a valid quantity greater than 0 to ensure:

• Accurate sales tracking
• Proper capacity control
• Valid QR ticket generation

Ticket sale start and end dates must be in the future to prevent:

• Invalid or expired ticket sales
• Logical conflicts with event scheduling

This validation ensures system stability and correct reporting.

Events cannot be created in the past. Event start and end dates must be greater than the current date and time to:

• Ensure valid ticket usage
• Enable QR code validation
• Prevent logical errors in scheduling

Yes. Eventix supports both:

• Fixed tax (e.g. $5 per ticket)
• Percentage tax (e.g. 10%)

You can configure this from Admin Panel → Settings → Tax Settings.

Before updating, always make a backup.

Recommended steps:

• Backup .env file
• Backup storage directory
• Backup database
• Backup any custom code changes
• Replace application files with the new version
• Restore .env and storage
• Run database migrations (if provided)
• Clear and rebuild cache

After updating, run the following commands:

php artisan migrate
php artisan optimize:clear
php artisan config:clear
php artisan route:clear
php artisan view:clear
php artisan optimize

These commands ensure the application runs correctly with the new version.

Yes, if you modified core files.

Always keep a backup of:

• Custom controllers
• Blade templates
• Config changes

After updating, manually reapply your custom changes.

Follow these steps:

• Check storage/logs/laravel.log
• Verify file and folder permissions
• Ensure .env exists and is correct
• Clear application cache
• Check PHP version compatibility

Most issues can be identified quickly from the log file.

Yes, Eventix can be customized, but there are important considerations:

Two safe approaches:

1. Use built-in customization options:
   • Admin panel settings
   • Theme colors and logos
   • Email templates
   • Notification content
2. For advanced customization:
   • Hire a Laravel developer
   • Always keep backups
   • Document all changes
   • Test thoroughly before deployment